Frequently Asked Questions

Please bring your mobile ticket with you this can be accessed at myday.halloweenhorrors.co.uk.

Protected tickets enable you to apply for a refund of the price on all our tickets excluding, season passes and add-ons (minus the cost of the protection) if you are unable to attend this event due to accidents, unexpected illnesses or specified unforeseen circumstances. Booking Refund Protection is an optional service offered by Fort Amherst Halloween Ltd and administered by TicketPlan in their behalf. It is not an insurance policy. By adding this ticket type to your order you confirm that you have read and accepted the TicketPlan terms and conditions

The family day is a toned down experience of our evening event, this event is designed to be more family freindly and guests aged 10+ can attend, our actors will not touch you during this event.

Please do not share your digital ticket with others. Tickets are strictly non-transferable. If a ticket is used by someone else your ticket will become null and void and you be required to purchase a new ticket for the event. Please be aware upon your arrival a SMS verification may be sent to your phone upon entry, this must be confimed with our steward before being allowed on site.

Each member of your booking will have they own barcode to access the site and the mazes. you do not all need to arrive at the same time.

Tickets are available to purchase online here. Those who purchase tickets online will receive an email confirmation of their purchase with an e-ticket which is printable. Please be ready to show your ticket on your mobile device or printed before your tour.

you may be able to change your booking subject to an admin fee, please contact [email protected], Please note that dates and times are subject to availability.

You should arrive 30 mins before your allotted start time to ensure that you have time to traverse security and take any necessary toilet breaks. if you arrive late we will usally be able to accomodate you but there may be times we might not be able to, please note there may be queues to experience our mazes and our queue lines close at 10pm for our main event nights.
We are not able to control external factors such as travel disruptions, please ensure you leave sufficient time to attend. A refund cannot be given for those who are late and and are either unable to gain access to the site or complete all of the attractions.

Some guests find our mazes too intense and whilst they can discontinue the tour, no refunds will be given.

Our evening event are suitable for ages 13+ ONLY. Guests under the age of 16 must be accompanied by an adult aged 18+.

Our family day taking place is suitable for ages 10+ Guests under the age of 16 must be accompanied by an adult aged 18+.
Our childrens event is suitable for up to 12 years. You maybe required to show photo ID and we reserve the right to refuse anyone who does not have ID and who in the opinion of our management team is under the age of 16 and are not accompanied by an adult 18+.
Individuals must only attend the event if they are old enough to do so. Anyone attending an event for which they are too young, will do so at their own risk and Fort Amherst Halloween Horrors (or its parent charity/company) cannot be held responsible for any adverse effects or other impact of the experience, subsequent rejections, or for those being turned away.

Our evening event may contain mature themes, explicit language, and references of a sexual nature from the very beginning.

Yes, we have flashing lights, smoke effects and loud noises – The event is not suitable for those with epilepsy and asthma. The event is not recommended for pregnant women, persons with a heart condition or those with a nervous disposition.
The event will also include the use of pyrotechnics and other special effects.

Yes, we do have trained actors and during our evening event will make physical contact with you, please do not touch the actors as you will be removed from the event without a refund. During the evening event there will be the use of profanity and sexual references.

This is a terror event and yes… some people find it terrifying! There will be horror scenes, special effects and live actors which create a very frightening experience. The scare mazes have been designed to be frightening.

We may use water effects within the mazes , so you may get wet!

Due to the nature of the event and time of year, please wear warm and robust clothing! Fort Amherst will not accept any responsibilty for clothing which is damaged during the experience. It is strongly advised that you do not wear expensive or designer clothing, or clothing of sentimental value. It is forbidden to wear the following:
- Hooped or dangly earrings
- eyebrow, nose & lip rings
- Any other jewellery which is deemed unsuitable.
- Masks.
The mazes features uneven ground and we will not admit anyone wearing high heeled shoes – comfortable shoes should be worn.

You are more then welcome to come in a Halloween outfit including clothing and makeup, however face masks (or any costume which covers the face) are forbidden for security reasons.

You are not allowed to bring your own alcohol on site and if you are found in possession of alcohol, this will be confiscated, and you may be denied entry.

There is a strict no smoking or vaping policy anywhere onsite apart from the designated smoking area.

Yes, our evening event will include:
- Use of profantity.
- Use of sexual language and sexual themes.
- use of indirect and direct insults.

We will have security and searches will be in operation for the safety and security of our visitors and staff. Fort Amherst Halloween Horrors reserves the right to do this and it is a condition of entry. If any person declines to be searched without good reason they will be refused entry.

The following items are prohibited and those found in possession of any of these will have them removed and you may be refused entry.
- Any drinks, cans or glass bottles
- Food
- Illegal Drugs
- Liquids, including perfumes
- Deodorants and pressurised containers
- Weapons or improvised weapons including guns, pointed or bladed items, saws, axes, hammers
- Canes or walking sticks
- Umbrellas
- High heeled shoes
- Hooped or dangling jewelry
- Large bags / rucksacks
- Masks
- Professional cameras
- Masks
- Flasks or any solid container
- Any other item which may be judged to cause harm to others
- Torches, lasers or other light sources and flash photography is not permitted during the tours.
Any items which are removed upon entry will not be returned, and will be destroyed

Please read our policy on wearing a Kirpan while on site by clicking here.

Yes, we have toilets on site.

While there is no parking available at the Fort Amherst site, there is parking in the local surrounding car parks which are within 5 mins walking distance – E.G. Riverside (ME4 4SL), Town Hall (ME4 4SF) or St John's (ME4 4JL).

There will be a professional photographer, a bar, and food options (available for an additional fee).

Refreshment and treats will be available from our on-site vendors.

Unfortunately, due to the nature of the Historic Fort and the uneven ground, Halloween Horrors is not wheelchair accessible.

No dogs are allowed, including guide/assistance dogs due to the special effects which may frighten them.

Most questions should be answered with our Frequently Asked Questions section or our Terms & Conditions. However, if you have an enquiry you cannot find the answer to about Fort Amherst Halloween Horrors, please email [email protected].

We do not have the facilities to store any personal property. This includes umbrellas which are not permitted into the event.

click here to visit our access page!